Are you a JobRad customer and new to Cologne?
Or would you like to switch workshops with your existing leasing contract?
No problem – we are happy to take over existing JobRad contracts.
Please mention this when booking your appointment.
Are you a JobRad customer and new to Cologne?
Or would you like to switch workshops with your existing leasing contract?
No problem – we are happy to take over existing JobRad contracts.
Please mention this when booking your appointment.
General Terms and Conditions of mycargobike köln GmbH
The following terms and conditions apply exclusively to consumer transactions related to the purchase, assembly, and repair of bicycles. In all other respects, statutory provisions shall apply. Deviating agreements require express written confirmation.
1. In-Store Purchase (Ordering, Delivery, Payment)
We require payment in advance or a deposit (preferably via bank transfer) of 30-50% for reservations and orders. If you order bicycles from our range, we will inform you of the manufacturer’s approximate delivery period after we receive the order confirmation from them. Should the manufacturer fail to meet their delivery deadline, including a grace period of 28 days, we reserve the right to withdraw from the purchase contract or offer you a later delivery date. The remaining purchase price becomes due upon handover of the bicycle, or at the latest upon dispatch of the invoice. We cannot accept cash. We reserve the right to make changes to design and form, deviations in color shade, and changes to the scope of delivery on the part of the manufacturer/importer until delivery, provided the changes are reasonable for you. We will inform you of significant, recognizable changes in good time whenever possible.
2. Workshop (Assembly and Repairs)
For assembly and repairs, the expected material and labor costs are estimated and provided to you before the order is placed. If the scope of the cost estimate cannot be maintained, we will request your approval. If the scope of work for a repair changes compared to the original order, resulting in a significant delay, we will inform you of the new completion date and the reason for the delay. The estimated/approved labor cost becomes due upon collection (acceptance). Please test ride your bike upon collection. Inform us immediately of any defects. Should defects appear later, we only provide a warranty if the defect was objectively not recognizable, if we assumed a guarantee for a specific quality, or if the defect was maliciously concealed.
If we have service bikes / replacement bikes in stock, we will provide you with a bike for the duration of the repair (usually for a fee) upon request. The prerequisite is that you hold private liability insurance.
3. Ownership of the Bicycle – Assurance and Transfer of Power of Disposal
By handing over the bicycle for repair, you assure us that you are the owner of the same or are acting legitimately on their behalf. We reserve the right to exclude bicycles of doubtful origin from repair and to charge you for the costs of procurement (custody, transfer, disposal, and consultation). Should we have doubts, we will immediately ask you for proof of ownership. If you do not comply within 2 working days of the request, it will be presumed that the bike is not your property and the bike will be reported to the police as stolen.
4. Collection and Disposal in Case of Non-Collection
If you do not collect your bike within 8 working days after being requested to do so (collection notification), we reserve the right to charge you storage fees in the amount of €5.00 per day. Storage is at your own risk. Should your bike remain with us for longer than 2 months, we reserve the right to dispose of your bike in accordance with statutory regulations after prior written notice. We will offer your bike for sale in our shop or through third parties. Any profits achieved from the sale will be credited to your customer account.
5. Rental of Test Bicycles
Our offer to provide you with test bicycles and test vehicles for trial is subject to the condition that such vehicles are available at the time of rental and that you hold liability insurance that covers possible third-party damage. Furthermore, the conditions set out separately in the rental form apply. If you rent one of our bicycles or vehicles, you are obliged to comply with all traffic regulations during its use, to maintain road safety—especially when parking—and to properly secure it against theft, to inform us of accidents immediately and, if necessary, to notify the police.
6. Default of Payment
In the event of default of payment by the buyer, the seller may withdraw from the contract. If the seller has a claim for damages and takes back the goods, the repossession value corresponds to the usual sales value at the time of repossession, which, in the event of a dispute, will be determined by a sworn expert at the request and expense of the buyer.
8. Retention of Title, Offsetting, and Rights of Retention
We reserve ownership of the purchased item until full payment of the purchase price. You are only authorized to resell or use the purchased item as collateral after full payment of the purchase price. Furthermore, we reserve the right of lien according to §647 BGB until full settlement of the labor costs. The right of offsetting or retention can only be asserted if the counter-claim is undisputed or a legally binding title exists for it.
9. Statutory Warranty Rights
9.1 The statutory provisions for purchase and service contracts with consumers apply. Please observe the seller’s instructions upon handover, the enclosed operating instructions from the manufacturer, and the following:
Wear and tear in the sense of normal use is not a defect. In particular, damage attributable to any of the following behaviors is not a defect:
– improper, unsuitable use or overloading,
– non-professional installation or attachment of (unsuitable) parts,
– continued use after a defect or deficiency has been identified.
If a defect appears 6 months after the goods have been handed over to you, you are obliged to prove that the purchased item had this defect at the time of handover. If you effectively withdraw from the purchase contract, we may demand compensation for expenses and use.
9.2 Restrictions regarding entrepreneurs
Towards entrepreneurs, only our own specifications and the manufacturer’s product descriptions included in the contract are considered an agreement on the quality of the goods; we assume no liability for public statements by the manufacturer or other advertising claims. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk.
The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.
9.3 The initial inspection of our bicycles must take place after 300-500 kilometers traveled, or within the first six months after purchase. After 500 kilometers traveled or after 6 months, it is no longer considered an initial inspection (reduced price), but a normal annual inspection.
The respective manufacturer may provide different specifications. Without compliance with the initial inspection, individual warranty claims, particularly regarding the wheels, spokes, and brakes, may expire.
9.4 Regardless of the condition of the bike and the distance to our workshop location, bicycles must be brought to us for assessment, warranty inspection, and repair. We cannot provide a collection service.
10. Liability and Damages for Delay
Liability for damage caused by slight negligence is excluded. In the event of loss or damage, liability for items loosely connected to bicycles or parts that remain in the bicycle shop is only accepted in cases of intent or gross negligence. The limitations of liability do not apply to injury to body, life, and health. In all other respects, liability is limited to the breach of essential contractual obligations and such damage that was foreseeable and typical. In the event of delay, you may only demand compensation for damages in addition to delivery in cases of intent or gross negligence regarding the delay. We do not provide compensation for damages that would have occurred even without the delay.
11. Information on Disposal and Return of Batteries and Accumulators
In connection with the distribution of batteries or the delivery of devices containing batteries, we are obliged to point out the following: As an end user, you are legally obliged to return used batteries. You can return old batteries, which we carry or have carried in our range as new batteries, free of charge to us or to designated collection points. For online purchases, return to our shipping warehouse (shipping address) is possible at your expense.
The symbols shown on the batteries have the following meaning: The symbol of the crossed-out trash can means that the battery must not be disposed of in household waste.
Pb = Battery contains more than 0.004 percent by mass of lead
Cd = Battery contains more than 0.002 percent by mass of cadmium
Hg = Battery contains more than 0.0005 percent by mass of mercury
13. Instructions for Using Our Vouchers
13.1 Terms of Redemption:
Our vouchers can only be redeemed at the Cologne store
Not redeemable for discounted goods
Redeemable only once
Cannot be combined with other promotions
13.2 Period of Validity
3 years from the end of the year of issue (§ 195 BGB)
13.3 Remaining Balance Policy
Unused remaining balance after redemption expires automatically
13.4 No cash payout possible
14. Privacy Policy
In accordance with § 33 BDSG, we process all personal data collected within the framework of the contractual relationship electronically. Should you wish for information regarding this or the deletion or blocking of your data, please contact hallo[at]mycargobike.koen. In the event of administrative offense or criminal proceedings—in the case of accidents and failure to report—we are entitled to pass on your information, in particular surname, first name, and address, to authorities to the extent required, provided these are formally requested.
15. Supplementary General Terms and Conditions for easyCredit installment purchase *As of May 2026* — ##
1. Scope and general terms of use The following supplementary General Terms and Conditions (hereinafter GTC) apply between you and the merchant (hereinafter “we” or “us”) to all contracts concluded with us in which the easyCredit installment purchase is used. In the event of a conflict, the GTC take precedence over any differing General Terms and Conditions that we use. An easyCredit installment purchase is only available to customers who are consumers within the meaning of Section 13 of the German Civil Code (BGB) and who have reached the age of 18. —
2. easyCredit installment purchase For your purchase, with the support of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nuremberg (hereinafter TeamBank AG), we provide the easyCredit installment purchase as an additional payment option. We reserve the right to check your creditworthiness. Please refer to the easyCredit installment purchase data protection notice in the ordering process for further details. If the use of easyCredit installment purchase is not possible due to insufficient creditworthiness or reaching the merchant sales limit, we reserve the right to offer you an alternative payment option. The contract for the easyCredit installment purchase is concluded between you and us. No payout is made; instead, with easyCredit installment purchase you choose to repay the purchase price in monthly installments. Monthly installments are to be paid over a fixed agreed term, whereby the final installment may differ from the previous installment amounts. We retain ownership of the goods until the purchase price has been paid in full. The current and future claims arising from or in connection with the easyCredit installment purchase (including from the respective partial payment agreement) are assigned by the merchant to TeamBank AG, including all formative rights, under an ongoing factoring agreement. Payments with discharging effect may be made exclusively to TeamBank AG. TeamBank AG is in turn entitled to assign or transfer the claims assigned to it, including all formative rights, in particular for refinancing purposes (also by way of asset-backed securities transactions), in whole or in part to or to third parties (including special purpose vehicles). In this context, TeamBank AG is entitled to provide the relevant third parties and the service providers typically involved with the information required to assert the claims, including personal data (e.g., master data such as name and address, contract data such as total amount, interest rate, monthly installments and contract term, as well as creditworthiness data and payment data) for the purpose of review and appropriate legal enforcement; such third parties and service providers may include in particular the following persons: – special purpose vehicles acting as purchasers of the claims; – trustees, servicers, collateral managers and payment processing offices; – rating agencies commissioned to assess the transaction; – auditors and legal advisers involved in connection with the transaction; – potential investors and their advisers as part of a due diligence review; and – supervisory authorities, insofar as legally required. In this respect, the customer hereby releases TeamBank AG from banking secrecy. Apart from general trade supervision, we are not subject to supervision by a supervisory authority. You can send complaints to us by letter or email. —
3. Installment payment by SEPA direct debit By issuing the SEPA direct debit mandate with easyCredit installment purchase, you authorize TeamBank AG to collect the payments due via easyCredit installment purchase from your current account specified in the ordering process at the credit institution specified there by SEPA direct debit. Collection will take place no earlier than the date stated in the pre-notification/advance notice. A later, prompt collection may take place. If the purchase price amount is reduced between the pre-notification and the due date (e.g., through credits), the debited amount may differ from the amount stated in the pre-notification. You must ensure that your current account has sufficient funds at the time of due date. Your credit institution is not obliged to honor the direct debit if there are insufficient funds in the current account. If a direct debit is returned due to a lack of sufficient funds in the current account, due to an unjustified objection by the account holder, or due to the current account being closed, you will be in default even without a separate reminder, unless the returned direct debit results from a circumstance for which you are not responsible. Costs charged to TeamBank AG by your credit institution for a returned direct debit for which you are responsible may be claimed by TeamBank AG from you as damages and must be reimbursed by you. You retain the right to prove that TeamBank AG has incurred less damage or no damage at all. If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee for each reminder or default interest at a rate of five percentage points above the respective base interest rate of the European Central Bank. Due to the high costs associated with a returned direct debit, we ask that in the event of withdrawal from the purchase contract, a return shipment, or a complaint, you do not object to the SEPA direct debit. In these cases, the payment will be reversed in coordination with us by transferring back the corresponding amount or by issuing a credit note.
## 4. Goods dispute If you wish to assert objections, defenses, or other counter-rights with regard to the purchase price claim, you must declare this to us as the merchant. TeamBank AG is only responsible for providing the easyCredit installment purchase payment option, but not for handling complaints relating to the purchase contract.
