{"id":5124,"date":"2026-02-27T12:21:54","date_gmt":"2026-02-27T11:21:54","guid":{"rendered":"https:\/\/cargo.werbago.com\/faq\/"},"modified":"2026-04-14T06:23:21","modified_gmt":"2026-04-14T04:23:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/mycargobike.koeln\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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FAQ\n\u2013\nEverything important at a glance\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Can I test all models? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes.<\/p>

We have test bikes from almost all our brands in our shops and showroom\u2014for both private and commercial customers. Many models are also available in different configurations. You can also find classic accessories directly on-site. If you are looking for a very specific configuration or color, please feel free to contact the shop in advance. We will check the current availability of your desired bike for you. <\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How long are the delivery times? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To get you on your bike quickly, we have many of our classic cargo bikes in stock and 100% assembled. For you, this means: \u27a1\ufe0f In many cases, very short delivery times. For special requests or specific color variants, we may need to order your bike. However, our manufacturers currently also guarantee short delivery times. <\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How long does the battery last on an e-cargo bike? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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There is no fixed mileage specification. <\/p>

The range depends on several factors:<\/p>

Battery size<\/p>

Weight of the bicycle<\/p>

Rider weight<\/p>

Payload<\/p>

Outside temperature<\/p>

Route profile (flat or hilly)<\/p>

Support level
We would be happy to advise you individually on your realistic range in everyday use.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I also insure my cargo bike through you? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, of course.
We offer high-performance
e-bike and cargo bike
insurance\u2014
on request also
with a GPS tracker.
Depending on the tariff, the following are possible:<\/p>

Theft protection<\/p>

Fully comprehensive coverage<\/p>

Protection for fall and accident damage<\/p>

Protection against moisture & natural hazards<\/p>

Extended comfort protection
As a partner, we work with
ALTEOS insurance, among others<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I pay for or finance the bike? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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How can I pay for or finance the bike?
Buying a bike from us is uncomplicated
and flexible.
Payment options:<\/p>

Debit card<\/p>

Credit card<\/p>

Advance payment<\/p>

Invoice (for corporate customers)<\/p>

PayPal
Cash payment is unfortunately not possible<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Leasing & Financing <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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As an alternative to direct purchase, we offer:<\/p>

Company bike leasing for private & commercial use<\/p>

Installment purchase (up
to 72 months possible)<\/p>

Hire purchase
An installment purchase has the advantage that you immediately become the economic owner of the bike.
All information can be found under:
“Company Bike Leasing” (LINK)
“Subsidies & Financing” (LINK)
We would be happy to advise you individually
on the advantages and disadvantages of the respective models.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you also offer used cargo bikes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Generally, we only carry new vehicles.
Occasionally, however, we take in well-maintained leasing returns.<\/p>

These are inspected by our workshop
technically refurbished and offered as high-quality
used bikes.
Please feel free to ask us about current availability<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Workshop & Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We provide service for all our customers\u2014and for all our brands and models.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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How do I book a service appointment? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can easily book an appointment:
via our online booking tool on the website
by phone via our workshop
This helps us avoid waiting times and plan the work on your bike optimally.
In case of acute problems, you can of course also
stop by spontaneously\u2014we
always try to help quickly.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I book a service if I didn't buy the bike from you? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes.<\/p>

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We also offer service for bikes that were not purchased from us\u2014especially for models and brands that we carry in our range.<\/p>

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Please contact us at werkstatt@mycargobike.koeln, and we will clarify everything in detail.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How much does an inspection for a cargo bike cost? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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As a VSF Allride workshop, we offer high-quality VSF maintenance.<\/p>

The costs depend on:<\/p>

Whether purchased from us or externally, two-wheeled or three-wheeled. Since the effort involved varies, we would be happy to provide you with the exact price in person. Simply speak with us or contact the workshop. <\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Test rides, testing & rentals<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Can I test ride all models at your shop? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes\u2014and we explicitly recommend it. Our surroundings are excellent for realistic test rides. This gives you a true feel for the handling, size, and motor support. If any uncertainties remain after the test ride and consultation, you can also rent a cargo bike for the weekend for a fee. Let\u2019s take a ride! <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Can I test a bike for a longer period? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t\t<\/rect><\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes.<\/p>

For a real-world practical test, we rent out many of our models over the weekend (Saturday to Tuesday).<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Ready for your first test ride?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Visit our showroom and experience the ride for yourself. We will take the time to answer all your questions and help you find the mobility solution that perfectly fits your daily life in Cologne. We look forward to your visit! <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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